STEP 1
Pick a Crane & Confirm Specs
Use the configurator below or WhatsApp us your shortlist (brand, capacity, year). We confirm availability, exact unit details — boom length, counterweight (tons), year of production, hours worked — and send pre-confirmation media: walk-around photos (in & out), video, engine / chassis / control-panel photos, hour-meter close-up, boom photos. Specific extra requests (e.g. boom-extension test) must be made up-front, before confirmation. Quote validity: 48 hours; weekend quotes (Sat/Sun) are temporary and re-confirmed Monday — FX and freight markets close on weekends.
STEP 2
20% on Order Confirmation — Lock the Crane Price
Once specs and price are agreed we issue a proforma invoice. The 20% deposit reserves the unit and locks in the crane price. Non-refundable — no refunds in any cancellation scenario. Internal pricing is in CNY (we buy in CNY); FX uses the rate at day-of-payment, not at quote.
STEP 3
7 Days to Chinese Port
Within 7 days after the deposit clears, the unit moves from the Chinese factory or yard to the loading port and is loaded onto the vessel.
STEP 4
30% Before the Vessel Sails — Lock the Landed Price
Cumulative 50% must clear before sailing. The 30% is also non-refundable. From this point the full landed price (including sea freight) is locked. If freight rates spike between deposit and sailing, the client pays the difference — we are not liable for shipping-line hikes.
STEP 5
Sea Freight: ~32 Days + Up to 32-Day Buffer
Nominal sea-freight transit Chinese port → Jebel Ali is 32 days. We always communicate the window with up to a 32-day buffer on top — for shipping-line, port-congestion, customs-hold, weather, Red Sea / war / force-majeure events. Al Razzaq is not liable for buffer-event delays. Sea freight + UAE customs duty are paid by us out of the pre-paid 50%. Any unforeseen port / ship fees (delays, holds, force-majeure costs) are billed to the client.
STEP 6
50% on Arrival — Then We Hand Over
Final 50% must clear before the unit can leave the UAE port. Once 100% is paid we issue the hayaza (UAE machinery transfer / sale certificate) on our own stock. Handover packet: Bill of Lading + customs receipts only — no other detailed documents. RTA passing & registration are the client's responsibility (we will assist on request). For partner stock under our Trusted Network, the partner issues the hayaza and sets their own remediation terms — see the Trusted Network terms.