Terms & Conditions of Sale

Last updated: 2 May 2026 · Governing law: United Arab Emirates · Jurisdiction: UAE Courts

These Terms & Conditions ("Terms") govern the supply of heavy machinery, cranes and related services by Al Razzaq Construction Equipment & Machinery Trading CO. L.L.C S.O.C (trading as "Al Razzaq Machinery", "we", "us" or "our") to any individual or entity ("Customer", "you" or "your") who places an order, requests a quote, or purchases equipment through this website, by phone, by WhatsApp, by email or in person. By placing any order with us — including paying any part of the deposit — you confirm you have read and accept these Terms in full.

1. About us

Al Razzaq Machinery is the trade name of Al Razzaq Construction Equipment & Machinery Trading CO. L.L.C S.O.C, a limited liability company registered in the Emirate of Sharjah, United Arab Emirates. Our yard is at Sajaa Industrial Area, Sharjah. Contact: bazal@alrazzaq.ae · +971 55 486 2482 (call & WhatsApp). Working hours: 9 AM – 9 PM Saturday to Thursday; closed Friday; Sunday half-day 9 AM – 1 PM. WhatsApp response time: within 2 hours during working hours.

2. Our sourcing model

We do not manufacture or build cranes or machinery. We source new and used heavy equipment — primarily mobile cranes (XCMG, Sany), JCB telehandlers, excavators, wheel loaders, dozers and dump trucks — from vetted Chinese factories, dealers and our trusted UAE network, and we resell that equipment to Customers in the UAE and the wider GCC.

We classify every listing as one of three types:

• In Stock — UAE: held by Al Razzaq at our Sajaa yard or by a Trusted Network partner inside the UAE; can transfer same week after 100% payment.
• Source-to-Order — China: sourced for you from China after you confirm the order with the 20% deposit; delivered to a UAE port and cleared on arrival.
• Sample listing: indicative pricing for a model we have supplied before; current availability varies — contact us for live stock.

3. Trusted Network (partner stock)

Some "In Stock — UAE" listings refer to units held by partners in our Trusted Network rather than at our own yard. For partner units the contract of sale remains between Al Razzaq and the Customer; we mark up the partner's price, take payment, coordinate handover and facilitate the transaction. The hayaza (legal title-transfer certificate) is issued by the partner, because the unit's title sits with the partner. Partner units are sold strictly on the partner's remediation terms; the AED 10,000 defect cap and the 7-day window in Section 13 do not apply, and Al Razzaq disclaims liability beyond facilitating the sale. Full Trusted Network terms are at trusted-network-terms.html.

4. Quotes & quote validity

1. Indicative prices on this website are estimates based on then-current sourcing costs, freight, customs and exchange rates, and may change without notice.
2. A binding offer is created only when we issue a written proforma invoice referencing your specific unit (make, model, year, condition, hours and serial / VIN where applicable).
3. An order is accepted only when (a) you sign or confirm the proforma invoice in writing and (b) we receive the agreed 20% deposit in cleared funds.
4. Quotes are valid for 48 hours from issuance. Quotes issued on Saturday or Sunday are temporary and must be re-confirmed on Monday, because FX and freight markets are closed over the weekend.
5. The crane price locks at the 20% deposit; the full landed price (including shipping) locks once the unit is on the vessel and the 30% sailing instalment has been received.

5. Payment milestones (source-to-order)

For source-to-order units sourced from China, payment is made in three milestones:

1. 20% on order confirmation — required before we begin sourcing, contracting at origin or booking the freight slot. Non-refundable.
2. 30% before the vessel sails — required before the vessel departs the Chinese port. Non-refundable. Cumulative 50% must be in cleared funds before sailing.
3. 50% on arrival, in full, before the unit is released from the UAE port. Title and the hayaza are transferred only after we receive cleared funds for 100% of the price.

For "In Stock — UAE" units the same 20% / 30% / 50% structure applies in principle, but the milestones compress: full 100% must be paid before the hayaza is issued, and same-week handover is typical.

Accepted payment methods: bank transfer, Letter of Credit issued from a UAE bank, and cash. Payment to the bank account or in the manner stated on the proforma invoice. Title to the equipment passes to the Customer only on receipt of cleared funds for the full purchase price and issuance of the hayaza.

6. Currency & foreign exchange

All displayed prices on this website are quoted in United Arab Emirates Dirham (AED). We accept payment in AED, US Dollar (USD), Euro (EUR) and Chinese Yuan (CNY). Internally our pricing baseline is CNY, because we purchase units in CNY in China. Any conversion between AED and USD/EUR/CNY is calculated using the UAE bank rate on the day the relevant payment is received in cleared funds; exchange-rate movements between quote and payment are at the Customer's risk and benefit. Currency switches displayed on the website (USD/EUR/CNY toggles) use indicative reference rates and are for convenience only — final pricing is set in AED on the proforma invoice.

7. UAE VAT

All prices on this website are exclusive of UAE Value Added Tax ("VAT"). VAT at the prevailing statutory rate (5% as at the date of these Terms) is added on the proforma invoice in accordance with UAE Federal Decree-Law No. 8 of 2017 on VAT and its implementing regulations. A valid VAT invoice is issued at handover.

8. Sea freight, UAE customs and unforeseen charges

For source-to-order units, sea freight from the Chinese loading port to the UAE port and UAE customs duty are arranged by us and paid out of the Customer's pre-paid funds. If freight rates rise between the Customer's deposit and the date the vessel sails — for any reason, including but not limited to Red Sea / Suez disruption, port congestion, strikes, fuel-cost movements or vessel-space tightness — the increase is passed to the Customer in full. Likewise any unforeseen charges at port (line waiting fees, customs hold inspection charges, demurrage, detention, additional handling) are billed to the Customer at cost.

9. Lead time & force majeure

For source-to-order units, the indicative end-to-end timeline from confirmed 20% deposit to UAE-port arrival is:

• ~7 days for the unit to reach the Chinese loading port and be loaded onto the vessel.
• ~32 days nominal sea-freight transit from the Chinese loading port to the UAE port.
• Up to a further 32-day buffer for shipping-line delays, port congestion, customs holds and other unforeseen events.

Lead times are best-effort and not contractual unless explicitly stated as contractual on the proforma invoice. Neither party is liable for failure or delay caused by events beyond reasonable control, including (without limitation) shipping disruption, port closures, customs holds, currency or banking restrictions, fire, severe weather, civil unrest, war, embargo, pandemic, government action, strike or acts of God. Such events do not entitle the Customer to a refund of any deposit or instalment already paid.

10. No refunds & default on payment

• If the Customer fails to pay any instalment by the due date, late-payment expenses incurred by Al Razzaq (port storage, demurrage, finance costs, banking charges) are charged to the Customer and must be paid before any handover or hayaza can occur.
• If the Customer fails to pay the 50% arrival instalment for any reason, the order is considered concluded and all payments made up to that point are forfeit. If the Customer has not yet paid the cumulative 50% (deposit plus sailing instalment), the Customer remains liable to pay up to that 50% line, and Al Razzaq reserves the right to recover that amount plus reasonable expenses.
• We may cancel an order and refund deposits only if (a) the originally specified unit is no longer available, (b) a substitute acceptable to the Customer cannot be identified within 30 days, and (c) Al Razzaq has not yet committed funds at origin. Once funds are committed at origin, deposits are non-refundable irrespective of substitution.

11. Hayaza & paperwork at handover

The hayaza ("هَيازَة") is the UAE machinery sale-and-transfer certificate that conveys ownership from seller to buyer. We issue the hayaza on Al Razzaq-owned stock once 100% of the price has cleared. On Trusted Network units the hayaza is issued by the partner (Section 3).

The Customer also receives a copy of the Bill of Lading and the UAE customs receipt. No other detailed import, service or origin documentation is provided as a default. If the Customer requires additional paperwork (for finance, insurance or governmental purposes) it should be agreed in writing on the proforma invoice.

RTA passing & registration are the Customer's responsibility. Al Razzaq will assist on request, but is not contractually responsible for vehicle-licensing outcomes, road-test passing or third-party certification (SIRA / EIAC / DCD).

12. As-is condition & no warranty

Year of production, recorded engine hours and component condition disclosed in the listing or proforma invoice are provided in good faith based on the records and inspection available to us at the time of sale. Where a unit is sold as new factory-fresh, the original manufacturer's warranty (if any) is passed through and is the Customer's only warranty remedy; Al Razzaq will assist with manufacturer warranty claims but is not the warrantor.

13. 7-day defect window — Al Razzaq own stock only

For Al Razzaq-owned units only (this clause does not apply to Trusted Network partner units — see Section 3), the Customer may, within 7 calendar days from the date the hayaza is issued and only after the full 100% price has cleared, raise in writing any unforeseen and previously undisclosed fault.

• The aggregate liability of Al Razzaq under this clause is capped at AED 10,000 per unit.
• Al Razzaq, at its sole option, may (i) repair the fault in-house, (ii) appoint a third party of its choosing to repair the fault, or (iii) pay the Customer compensation up to the AED 10,000 cap. Valuation of the fault, if disputed, will be determined by an independent third party of Al Razzaq's choosing.
• Faults that were disclosed in writing or visible in the listing photographs / videos / proforma invoice are excluded.
• Faults raised after the 7-day window are excluded.
• Use of the unit by the Customer, employees or contractors after handover without raising a written objection within the 7-day window constitutes acceptance.

14. Operator certification, use & site safety

The Customer is solely responsible for ensuring that operators of the equipment hold valid UAE certifications (e.g. EIAC / SIRA crane operator cards, third-party crane inspections by an approved body, lifting plans where required) and that the equipment is used in accordance with the manufacturer's operating manual, applicable site safety rules and UAE law. Al Razzaq Machinery is not liable for any incident, loss or injury arising from operation by uncertified personnel, overloading, or use outside the equipment's rated capacity.

15. Yard visits & pre-purchase inspection

The Customer is welcome to visit and inspect any unit physically. Yard visits are by appointment only, because units sit at multiple yard locations across the UAE (our Sajaa yard plus partner yards in Section 3) and we need to coordinate staff to walk you around. Appointments can be booked by WhatsApp on +971 55 486 2482 or by email at bazal@alrazzaq.ae.

16. China-side inspection & circumvention fee

For source-to-order units, the Customer is welcome to commission a third-party inspection at the Chinese yard before shipment, at the Customer's cost (e.g. SGS, Bureau Veritas, Cotecna or another competent surveyor of the Customer's choice).

17. Trade-in

We may, at our absolute discretion, accept a trade-in of the Customer's existing machinery against the purchase price of a new or used unit sourced through us. Acceptance, valuation, age and condition of the trade-in unit are at our sole discretion. We reserve the right to decline any trade-in for any reason. Trade-in valuations are not binding until reflected on a written proforma invoice signed by both parties.

18. GCC export (KSA, Oman, Bahrain, Qatar)

Our primary market is the UAE. We will, on request and on a case-by-case basis, deliver a unit to Saudi Arabia, Oman, Bahrain or Qatar. For deliveries outside the UAE the destination country's customs duty, VAT or sales tax, port charges, road permits and any required certifications are the Customer's responsibility and are not included in the AED price. We are not responsible for any cost, fault or issue arising from the unit after it leaves UAE territory, and we cannot inspect or remediate units that have left the UAE. In remote sales where the Customer cannot inspect the unit personally before purchase, full payment must be made before transfer of the hayaza, and Al Razzaq is not liable for any subsequent cost, fault or issue.

19. Limitation of liability

To the maximum extent permitted by UAE law, Al Razzaq's aggregate liability arising out of or in connection with the supply of equipment under these Terms is limited to the price actually paid by the Customer for the specific unit giving rise to the claim, and (for own-stock defects under Section 13) to the AED 10,000 cap stated in that section. We are not liable for any indirect, incidental, special, punitive or consequential losses, including loss of profit, loss of contract, loss of project schedule, loss of data or downtime, however arising. Nothing in these Terms excludes liability that cannot be excluded by mandatory UAE law.

20. Intellectual property

All photos, drawings, specifications, written content, logos and trade marks displayed on this website are the property of Al Razzaq Machinery or our suppliers and may not be reproduced, redistributed or used to mislead third parties without prior written consent. Manufacturer trade marks (XCMG, Sany, JCB, Caterpillar, Komatsu, etc.) appearing on the site are used descriptively to identify equipment we resell, and remain the property of their respective owners. Nothing on this website grants authorised-dealer or franchise status with any manufacturer.

21. Communication & electronic acceptance

The Customer agrees that orders, confirmations, proforma invoices and notices may be exchanged by email and WhatsApp using the addresses and numbers on file. Electronic acceptance — typed name, "I confirm" reply, or payment of the 20% deposit — constitutes valid acceptance of the proforma invoice and these Terms.

22. Privacy

Personal data collected through this website or through the order process is handled in accordance with our Privacy Policy and applicable UAE law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

23. Governing law & jurisdiction

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah. The parties submit to the exclusive jurisdiction of the Courts of Sharjah, United Arab Emirates. The parties may at their option agree in writing to refer a dispute to arbitration in Sharjah under the rules of a recognised arbitral institution. UAE law applies regardless of the Customer's location, the country of delivery or the currency of payment.

24. Changes to these Terms

We may revise these Terms from time to time. The version posted on this website at the time of your order applies to that order. Changes do not affect orders that have already been confirmed in writing.

25. Contact

Questions about these Terms can be sent to bazal@alrazzaq.ae or +971 55 486 2482 (call & WhatsApp, 9 AM – 9 PM Sat–Thu, closed Fri, half-day Sun).