Trusted Network Terms
These Trusted Network Terms apply specifically to listings on our catalogue that carry the Trusted Network badge — units held by partner dealers in our network rather than at Al Razzaq's own Sajaa yard. For all other purchases (Al Razzaq own stock, source-from-China units), our main Terms & Conditions apply in full and these Trusted Network Terms do not apply.
1. Why we use a Trusted Network
We can't physically own every quality used unit available in the UAE market. To give Customers a wider live-stock catalogue without making them call ten different dealers, we partner with vetted UAE-based machinery dealers ("Network Partners") whose units we resell on their behalf. The Network Partner remains the legal owner of the unit until sale. Al Razzaq holds the customer relationship, the contract, and the transaction.
2. The contracting model
For Trusted Network units:
- The contract of sale is between Al Razzaq and the Customer. The proforma invoice is issued by Al Razzaq.
- Al Razzaq takes payment from the Customer (deposit, instalments and balance) directly.
- Al Razzaq marks up the Network Partner's price to cover the introduction, transaction handling and our service. The Customer sees one consolidated AED price, exclusive of VAT.
- The hayaza (UAE machinery title-transfer certificate) is issued by the Network Partner, because legal title to the unit sits with the Partner. Al Razzaq coordinates the hayaza-issuance process and the handover.
- Al Razzaq remits the agreed share to the Network Partner after the sale completes.
3. Condition, warranty and remediation
Trusted Network units are sold strictly "as-is" by the Network Partner. The AED 10,000 defect cap and the 7-day post-hayaza defect window in Section 13 of our main Terms do not apply to Trusted Network units. Each Network Partner sets its own remediation terms, if any.
- Al Razzaq does not guarantee future component life, hours, mechanical condition or absence of latent defects on Trusted Network units.
- If the Customer wants any pre-purchase inspection, it must be agreed and arranged before payment of the 20% deposit. Inspection at the Partner's yard is by appointment only (Section 15 of the main Terms).
- Any post-sale claim relating to the condition of a Trusted Network unit is dealt with directly by the Network Partner under the Partner's terms. Al Razzaq's role is limited to facilitating the introduction and assisting communication; Al Razzaq is not financially liable for partner-unit defects beyond the price actually retained as our margin.
4. What Al Razzaq does take responsibility for on Trusted Network units
- Issuing a written proforma invoice from Al Razzaq.
- Receiving and safeguarding the Customer's payments (in AED, USD, EUR or CNY) on AML-compliant terms.
- Coordinating the handover meeting, the hayaza issuance with the Network Partner, and providing the Bill of Lading copy and customs receipts where applicable.
- Acting as the Customer's single point of contact through the transaction.
5. Disclosure
Every Trusted Network listing in our catalogue is identified with a visible Trusted Network badge and a short notice on the listing card. Before issuing the proforma invoice we will confirm in writing whether the unit is Al Razzaq own stock or Trusted Network stock. If you specifically want to buy only Al Razzaq-owned units (so the AED 10,000 / 7-day clauses apply), tell us at quote time and we will scope the search accordingly.
6. Vetting standards we apply to Network Partners
We work only with UAE-licensed dealers we know personally, whose stock we have inspected, and whose record we have verified. We reserve the right to remove any partner from the Network at our discretion. The Trusted Network is not an open marketplace — Customers cannot apply to list units through it. Any listing carrying the badge has been vetted by us.
7. Payment, currency and milestones
Payment milestones for Trusted Network units typically compress relative to source-from-China timelines, because the unit is already in the UAE. As a default:
- 20% deposit on order confirmation (non-refundable).
- 80% balance in cleared funds before hayaza issuance and handover.
- Same-week handover is typical once the 100% has cleared.
Currency, FX, VAT, late-payment fees, default and force-majeure rules from Sections 6, 7, 9 and 10 of the main Terms apply equally to Trusted Network units.
8. Governing law & jurisdiction
These Trusted Network Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah, and disputes are subject to the exclusive jurisdiction of the Courts of Sharjah, regardless of where the Network Partner is based within the UAE.
9. Contact
For any question about the Trusted Network or to ask whether a specific unit is own-stock or partner-held, message us at bazal@alrazzaq.ae or +971 55 486 2482 (call & WhatsApp, 9 AM – 9 PM Sat–Thu, closed Fri, half-day Sun).